Frequently Asked Questions

You can browse our catalog online, add items to your quote cart, and submit a request. Since inventory availability varies, we do not process direct payments online. Once you submit a quote, our team will confirm availability and send you a formal invoice within 24 hours.

Yes. We typically require a security deposit depending on the value of the items rented. This deposit is fully refundable upon the safe return of all items.

We accept Cash on Delivery (COD), Bank Transfers, and major Credit Cards (Visa, Mastercard, Amex) for deposits. Final balances are typically due 48 hours prior to delivery or upon delivery for COD orders.

We charge a flat rate of $50.00 for standard local delivery within our primary service zone. For events outside this zone or requiring complex logistics (e.g., stairs, no elevator, strict time windows), additional fees may apply.

Yes! You can choose 'Customer Pickup' during checkout to waive the delivery fee. You must bring a suitable vehicle (covered truck or van) and packing blankets. Pickup hours are Mon-Sat, 9:00 AM - 5:00 PM.

Standard delivery includes drop-off at a designated loading dock or ground-level entrance. Full setup and breakdown services are available for an additional fee. Please request this in your quote notes.

Cancellations made more than 14 days before the event receive a full refund of the deposit. Cancellations within 7-14 days receive a 50% refund. Cancellations made less than 7 days prior to the event are non-refundable.

We understand that accidents happen. Minor wear and tear is expected. However, for significant damage, stains, or loss, the replacement cost of the item will be deducted from your security deposit.